How a digital management system transformed Ground Control’s delivery system

We began our partnership with Ground Control by walking a mile in their shoes, understanding what delivering the service means from an operational, operative and customer point of view.

This process enabled our teams to understand the real challenges faced by the business. We mobilised quickly and began creating a cloud based web React management system to handle the data and customer management as well as integrating with the Met Office to all our weather prediction system to generate work based on a huge number of parameters, ensuring that service was delivered on the likelihood of snow and ice on the site.

Next was the operatives they needed to be able to have a reliable mobile solution - native iOS and Android apps - that allowed GPS tracking, clear workflows for completing the jobs and photographs to confirm delivery of service - something that happens during the hours of midnight - 7am. The system sends them pre-and-post service completion reports to allow for automated invoicing.

Finally the customers, traditionally used to just receiving invoices and no proof of service, now they are getting pre-and-post service reports detailing the conditions on each individual site along with proof of delivery. Far exceeding the competitors offering.

• Our work with Ground Control transformed service delivery for the business, it’s operatives and its customers. Shifting from a slow, internal on-premise solution and into a secure cloud environment has helped to reduce end-of-season debtors and ensure credit was managed closely and more accurately by integrating with Ground Control’s internal client data management system via an API.

  This has enabled Ground Control to deliver leading services and provide industry leading customer insight and data, enabling Ground Control to expand its business without increasing personnel overheads.